About International Shipping

Countries in Asia

Purchase Amount: NT$0~2,999 - Shipping Fee: NT$100

NT$3,000 and above - Free Shipping.

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Countries in Europe

Purchase Amount: NT$0~2,000 - Shipping Fee: NT$150

Purchase Amount: NT$2,000-2,999 - Shipping Fee: NT$200

NT$3,000 and above - Free Shipping.

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Returns & Refunds

Please note that we do not accept order cancellations after the order is placed. Kindly ensure all details are correct before confirming your order. If there is any issue with the delivered items, such as damage or incorrect size, please contact us within 7 days of receiving the product. After confirming the issue, we will promptly send a replacement. Please note that we are closed on Saturdays, Sundays, and public holidays. Inquiries received during these times will be responded to on the next business day. Thank you for your understanding.

 

Shopping Guide

・How much is the shipping fee?

Countries in Asia

Purchase Amount: NT$0~2,999 - Shipping Fee: NT$100

NT$3,000 and above - Free Shipping.

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Countries in Europe

Purchase Amount: NT$0~2,000 - Shipping Fee: NT$150

Purchase Amount: NT$2,000-2,999 - Shipping Fee: NT$200

NT$3,000 and above - Free Shipping.

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・How many days will it take to receive my order?

If payment is completed, the order will be shipped on the second business day. (For example, orders placed on Friday will be shipped on Tuesday.) As shipments are sent from Taiwan, it typically takes 7–10 days after shipping for delivery. Please note that delivery may be delayed in the following cases: incomplete order information, bulk orders, transportation disruptions, natural disasters, or if the recipient is not present at the time of delivery.

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・Can I specify a delivery date or time?

We are sorry, but we are unable to accept specific delivery date or time requests. Please check the tracking number included in the shipping notification email and contact your local delivery service for more details.

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・What payment methods are available?

Currently, we accept payments via PayPal, including credit card payments through PayPal.

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・Can I cancel my order after placing it?

We do not accept cancellations after an order is placed. Please double-check your order before confirming.

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・What should I do if there’s an issue with my order?

If the delivered product is damaged or incorrect in size, please contact us within 7 days of delivery. We will review the issue and promptly provide a replacement. Please note that we are closed on Saturdays, Sundays, and public holidays. Inquiries received during these times will be responded to on the next business day. Thank you for your understanding.